Privacy Policy

Last updated: June 2, 2026

Introduction

Valley Prism respects your privacy and is committed to protecting personal information collected through our website and business operations. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

Information You Provide

When you submit inquiries through our website forms or contact us directly, we collect:

• Name and contact details including email address
• Information about your site or project
• Service preferences and consultation requests
• Any additional information you choose to provide

Automatically Collected Information

When you visit our website, we may collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website or source
• Device and operating system information

How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide requested services
• Communicate about projects, assessments, and restoration services
• Improve our website and service delivery
• Comply with legal obligations
• Maintain records of business communications and transactions

Information Sharing

Valley Prism does not sell or rent your personal information to third parties. We may share information with:

• Service providers who assist with business operations, such as email hosting or website maintenance
• Professional advisors including legal and accounting services
• Regulatory authorities when required by law
• Other parties with your explicit consent

Data Security

We implement reasonable security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of data transmitted through our website.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Project-related information is typically retained for the duration of client relationships plus seven years for business record requirements.

Your Rights

Under Australian privacy law, you have rights to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance user experience and analyze site usage. You can control cookie preferences through your browser settings. For detailed information, see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for privacy practices of third-party websites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Valley Prism
127 Eucalyptus Lane
Mullumbimby NSW 2482
Australia
Email: [email protected]

Governing Law

This Privacy Policy is governed by Australian privacy law including the Privacy Act 1988 (Cth) and applicable state legislation.